Warranty Information
Warranty Warning: Any opening or tampering with the control box, motors, remote or hand controls will void the warranty. Do not alter component wiring or modify the structure of the product in any way or the warranty will be voided. Only allow those AUTHORIZED to conduct repairs and/or part replacements on your adjustable bed to secure the product warranty.
Intended use: Smart Flex Adjustable Bed Frames are intended for In-Home Residential use. Any changes, alterations, modifications or un-authorized attachments to any part of this product will void the warranty. Exceeding the recommended weight limits for this product will also void the warranty.
Warranty Claims: If a potential issue with your product arises and you wish to make a claim, you must contact Smart Flex customer service at 1-888- 444-9888 within 20 days of discovery of the issue.Please keep the original sales receipt that was received from the retailer at the date of purchase along with the model number for any warranty claim.
1. Warranties are non- transferable and only given to the original retail purchaser of the Smart Flex, Inc. Adjustable bed.
2. Your Smart Flex, Inc. Adjustable bed is warranted against any defects of (1)All parts and full labor of the Smart Flex Adjustable Bed for a period of 3 (Three) years including (ServeCo North America, LLC. After Sales In-Home Service); (2) The metal frame for a period of 20 years from the warranty commencement date (purchasing date). Smart Flex, Inc. will send replacement parts for any defective part to the purchaser at no cost upon notice during the first year from the warranty commencement date. If the purchaser does not return the defective part to Smart Flex, Inc. within 20 days of receiving the replacement part, the prescribed warranty shall not apply and purchaser shall bear all service, labor, transportation and shipping costs related to the delivery and replacement of the defective part.
3. Warranty shall not apply if (1) the damage is caused by the purchaser, (2) there has been any repair or replacement done by an unauthorized person, (3) the adjustable base has been mishandled through physical or electrical abuse or misuse, or operated in an improper manner that is inconsistent with the instructions outlined in the SF100, SF200, SF300, SF500, or SF800 Instruction Manuals, (4) there is damage done to the mattress, fabric, cables, or electricals, or (5) there is any costs for un-necessary service calls.
Please note: The decision to repair or replace components shall be made by Smart Flex , Inc. The repair or replacement of any part of this product should be for the sole purpose of the purchaser. Smart Flex, Inc. shall bear no liability for any special, indirect or incidental damages arising from a warranty claim or repair; or on any damage, claim or loss not covered by the terms of the Smart Flex, Inc. Adjustable Bed warranty.